5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the service that property managers want, but also often do not because of a lack of continuing excellent management processes.
Safety guard businesses are unlike any seller that a property supervisor usually hires. If you employ a painter, then you can see whether or not they are doing their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you see whether the protector organization is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your guards. In the majority of cases they likely are, but it’s crucial to employ a method of verification and quality management to make sure that problems associated with the deficiency of doing these jobs do not start to happen.
In this article we will discuss five (5) easy steps to enhancing your security guard service and achieving what you picture as your ideal construction security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your state is among these states, make sure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being supplied by your security company and inquire does it seem adequate.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another excellent method to screen whether the protector is a fantastic match for your house is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This first dialogue will tell you a good deal about what to expect from that guard and it provides you an opportunity to ask another guard if you think that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces each guard to the company itself, in many cases the guard’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Site Specific Training”. Find out what your site specific training resembles:
• Does it happen at your premises?
• Just how long is each officer educated?
• Just how long does the security firm double lender? (Double banking is the process of having a veteran guard working in the same time as the new guard.)
Determine the response to each of these questions and make certain that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your site special training to acquire an understanding of what goes into preparing a guard to work in your premises.
Protect supervision is among the more important factors of very good security guard service. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their work is not significant and they start to see themselves as less of a region of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the 2 methods of distant supervision that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards must produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your premises. These tracking systems allow the security guard company to track the time and log the action of the guards while they are making rounds to various areas in your premises. Many Officer Tour Tracking Systems can create reports that enable the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an abridged version of these reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the security guard company provides a method of making certain that each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out just what is happening with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to make sure that they understand their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be confident that the adviser is not really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your current security guard company.